Maybe you recently visited our ER, or perhaps you’re wondering about something on your bill. But what’s the best way to share feedback or get answers to your questions? Here at Central Florida Regional Hospital, we’re committed to offering patients and visitors quick access to the information they need. That’s why you can email us with any questions or concerns directly from our website. But what happens to that email once you hit “send”? And how do you know you’ll get a response?
We Take Your Mail to Heart
As part of our dedication to providing exemplary care, we work to answer emails promptly and thoroughly. Here’s what happens when you contact us:
- All emails go to one person here at the hospital. All messages are reviewed and forwarded to the recipient who can best respond to the question or comment. It’s sort of like a “triage process” for emails, where everything is sorted according to the needs of the person who sent the email.
- Once the email is forwarded to the correct person on staff, that person is responsible for ensuring that the email is answered satisfactorily. This could be done via email or phone, depending on the nature of the message.
- No confidential or medical information will be sent via email. If a patient requests information of this kind, we’ll follow up with a phone call from the appropriate medical professional.
- If you contact us with an issue that needs further follow-up, we’ll stick with it until your questions are answered. Our goal is to make sure that you’ve had the best experience possible!
If you’re simply looking for more information about joining the Central Florida Regional Hospital team, or if you want to thank your nurses, feel free to reach out! We look forward to hearing from you!